As long as your event has not yet begun, you can reschedule. However, if your event is in the next 48 hours, you will be charged a $20 per-ticket reschedule fee. If your event was canceled by Paint Nite, you will not be charged a fee.
In either of those cases, you can reschedule yourself by using the reschedule tool on our website.
On that page, just enter the verification code we sent you when you made your original reservation (13 digits of letters and numbers) and follow the prompts to get a code to rebook with. Reschedule codes are valid for one year from the date you request them. If the tool asks for a credit card, it will be charging you $20 per ticket to get your reschedule codes as you complete the process. If your event is more than 48 hours away and you are still being asked for a credit card, please email us instead of completing the process!
If the reschedule tool isn't working for you or you have any trouble rebooking, send us an email at firstname.lastname@example.org. We're happy to help!