If you're in an affected area, there is a chance that your event will be canceled because of the weather. If that happens, you should receive an email from the team in your area letting you know. We hope to send an update by 11 a.m. on the date of your event if it is canceled. When that happens, you'll be able to reschedule your tickets on the customer service section of our website here:
You'll just need the verification code we emailed you when you made your reservation: What is my verification code and where can I find it?
As always, if you don't feel that you'll be safe traveling to or from your event, use your best judgement and stay safe. If there is a weather advisory or state of emergency in your area, we will waive our 48 hour cancellation policy and allow you to reschedule when things are looking a little sunnier (or at least, a little safer).
If you cannot make it to your event for this reason please be sure to email customer service at email@example.com / firstname.lastname@example.org before your scheduled event, or within 24 hours after the event has ended.