Typically, our tickets aren’t refundable. If you got your ticket through the Paint Nite or Plant Nite website, the Terms and Conditions state that "you may cancel your evening with Paint Nite or Plant Nite at any time; however, there are no refunds or credits for unused promotional tickets." Tickets may be transferred into another event with available seating as long as the start of the event is more than 48 hours away. Changes to reservations within 48 hours of the start of an event incur a late cancellation fee.
If you got your ticket from a deal site like Groupon or LivingSocial, you’ll need to contact them directly. Since you did not make a purchase through our website, we don’t have the ability to refund you. However, we may be able to send you a reschedule voucher to use to reschedule for another event. If you paid a material fee for Plant Nite, it’ll be included in the total value of the reschedule voucher.