Many of the questions our customers have are answered in the articles you can find right here! Try searching for your question above—you may find the answer. If you still need help, you can send us an email at email@example.com or firstname.lastname@example.org. We do try to respond to all of our requests within 24 hours. If it’s been a while, it’s possible your email server and ours had some trouble communicating. If you haven't heard from us within 48 hours, email us again, and add email@example.com and firstname.lastname@example.org to your safe senders' list to help our servers get back on speaking terms.
We do nearly all of our customer service by email, however, we understand that some customers are more comfortable speaking on the phone. If you would like to arrange a phone call, please email customer service with the best phone number to reach you, and a list of specific times you’ll be available. No one likes playing phone tag, and that helps us get in touch with you as quickly as possible!